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In today's fast-paced world, where information is just a click away, the expectation of getting immediate answers has become a reality. When we don't find a solution quickly, we lose interest in the situation. A recent survey released by HubSpot reveals that 82% of consumers seek immediate answers from brands on marketing and sales issues. These customers consider immediate response to be a crucial factor in the deals they close, according to the data. In this constantly moving digital context, chatbots emerge as powerful and efficient tools to improve the customer experience and increase satisfaction. Available 24 hours a day, 7 days a week, they become indispensable allies for companies that want to form connections with consumers and potential consumers. In today's article, we will delve into the world of chatbots, explaining what they are and how they work. Plus, let's explore the amazing benefits a ChatGuru bot can bring to your business. Get ready to unlock the potential of two-way dialogue between consumers and brands, boosting your conversational marketing and creating memorable experiences for your brand. Don't waste time, check it out now! Discover the powerful benefits of ChatGuru chatbots As companies grow, maintaining service quality and improving the customer experience becomes a challenge.
Don't worry, ChatGuru's chatbot is the ideal solution to this problem. According to data released by Forbes, based on the Intercom Survey of 500 business leaders, chatbots increased sales by an average of 67%. Surprisingly, 26% of all sales started through interactions with chatbots. Additionally, these chatbots speed up response times by an average of 3x and increase customer support satisfaction scores by 24%. 24/7 availability Chatbots offer continuous and reliable communication for your business and your customers. Even when your customer service team is unavailable, you can continue selling to Industry Email List customers around the world. Take advantage of this opportunity to guide customers through your online store, answer questions and help them make purchases. With ChatGuru chatbots, your company maintains an uninterrupted communication channel with your target audience 365 days a year. Increase customer satisfaction When consumers can conveniently contact companies whenever and wherever they want, they not only feel more satisfied, but they also develop trust and brand loyalty. This, in turn, has a positive effect on conversion rates, driving business growth.
Connect with customers in a practical and efficient way Facilitate access to information and be present on consumers’ preferred platform. According to the Business Messaging Research Study (2020), carried out by Facebook, currently Meta, 75% of respondents want to interact with companies through messages, in the same way they communicate with friends and family. Considering this data, as well as the fact that WhatsApp is the most popular application among Brazilians, being the most used and accessible throughout the day, there is no doubt that this messenger is the best alternative for your company's communication. That's why ChatGuru offers the integration of a chatbot into your company's WhatsApp business account, using technology. Save valuable time With the help of our technology, you can reduce the time required to respond to frequently asked questions and queries raised by your customers, thereby improving the status of your company. Furthermore, with ChatGuru technology, it is possible to plan personalized campaigns in advance, resulting in time savings that can be directed to other important responsibilities and tasks. Increase productivity With chatbot technology, your team can focus on more complex and valuable tasks, while bots take care of a range of more routine duties.
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發表於 2024-3-7 17:12:09